Call Auto Attendant IVR Services

08 Direct IVR services can range from our introductory Gold auto attendant services to bespoke services that combine IVR and intelligent networking.

What Is IVR?

In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed IVR systems scale well to handle large call volumes.

Example of Usage:

Call 0871 705 2222 to hear a demo of our IVR.

A caller dials an 08x telephone number that is answered by an IVR system. The IVR system executes an application which is tied to the number dialed. As part of the application, prerecorded audio files direct the caller to the department or service required, handling the call in the most efficient way possible to offer the best service to the caller and reduce your overheads.

IVR Example

 

08 Direct's Gold IVR Package

  • Professional welcome message and introduction for your company or service
  • Menu service – up to 5 options - Sales / Accounts / Customer Services / Reception / Etc
  • 0844/0800/0871 connection number FREE OF CHARGE
  • Voicemail
  • Fax to email
  • Disaster recovery service (DRS)
  • Online call statistics

The Benefits of the Gold IVR Package

  • Never lose or miss a call again!
  • Calls delivered to the correct departments therefore increasing staff efficiency
  • Information such as for opening times can be answered without tying up staff resources
  • Reduction of human interaction and reduced overheads
  • Improved sales due to call distribution & effective handling

Why would you operate your business without an IVR service?

Bespoke IVR Services

At 08 Direct we not only provide entry level IVR services but we also design bespoke services that combine IVR and intelligent networking to provide you the service and product that is required.

  • Data Capture - customers place orders / brochure requests
  • Automated Booking Services
  • Store locator - divert callers to their nearest branch
  • Integration with external databases and systems
  • Divert on busy
  • Queue Manager
  • Professional Voice & Scripting available
  • Plus Many More...

What Next?

Contact our Sales team on 0844 504 4000 to discuss any questions you may have. Alternatively email info@08direct.co.uk